Any complaints, or statements of dissatisfaction with Assigeco Srl relating to a contract or an insurance service, must be sent in writing to the following address:
Via Carlo Crivelli, 26 - 20122 Milano
The Quality Management System Manager will respond within a maximum of forty-five days.
In order to identify the position correctly and to follow up prompt processing of the case with a view to providing a clear and complete answer, it is necessary to indicate:
- the complainant's name, surname and permanent address, including telephone number;
- the person or persons whose actions are complained of; the number of the policy;
- a brief but exhaustive account of the facts and the reasons for the complaint, accompanied if possible by any useful document to better describe the relevant events.
If you are not satisfied with the outcome of the complaint or if there is no response within the maximum time limit of forty-five days, you can contact the Supervisory Authority, attaching a copy of the complaint already forwarded to our Company and the related response.