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Contacts
COMPLAINTS
Any complaints, or statements of dissatisfaction with Assigeco Srl relating to a contract or an insurance service, must be sent in writing to the following address:
Assigeco Srl
Via Carlo Crivelli, 26 - 20122 Milano
Email [email protected]
The Quality Management System Manager will respond within a maximum of forty-five days.
In order to identify the position correctly and to follow up prompt processing of the case with a view to providing a clear and complete answer, it is necessary to indicate:
- the complainant's name, surname and permanent address, including telephone number;
- the person or persons whose actions are complained of; the number of the policy;
- a brief but exhaustive account of the facts and the reasons for the complaint, accompanied if possible by any useful document to better describe the relevant events.
If you are not satisfied with the outcome of the complaint, or in the event of no response within the maximum prescribed period of forty-five days, you may contact the Supervisory Authority, IVASS, Intermediaries Supervision Service, Via del Quirinale No. 21 – 00187 Rome, by following the instructions available on the Authority’s website, www.ivass.it and attaching a copy of the complaint already submitted together with the relevant response.
As an alternative to the complaint submitted to the Supervisory Authority, the entitled party has, starting from 15 January 2026, the option to apply to the Insurance Arbitration Board, provided that they are not satisfied with the outcome of the complaint or in the absence of a response within the statutory time limit. The dedicated portal is available on the institution’s website – www.arbitroassicurativo.org – where it is also possible to consult the additional admissibility requirements, information regarding the procedures for submitting an appeal, and any other useful guidance.
